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We can supply nearly all parts for your printer. Even those discontinued by the manufacturer may still be available. We can supply new and refurbished parts, including fuser units, Maintenance Kits, Feed Kits, feed rollers, pickup assemblies, duplex units, transfer kits and many more.
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Most printer manufacturers now provide all the necessary support for the end user to acquire the tools needed to keep their printer working efficiently. This support includes access to Printer User Manuals (in pdf form), Printer Driver Downloads (see above), Printer Error Codes and other troubleshooting advice. Look on your printer manufacturer's website under "service and support" or "downloads" to obtain the information you require. We have included links to four of the most popular printer manufacturers support pages in the table below.
Download a copy of your Printer User Manual or access Printer Error Codes using the links below.
Link to Manufacturer's Support Pages
|HP - Hewlett Packard||http://www8.hp.com/uk/en/support-drivers.html|
A computer (PC) must have the correct printer driver software installed for it to be able to convert data on its screen or in a computer file into the correct electronic format for a connected printer to operate. It is this format that the printer must recognise in order to print the document. Any signals that are received by the printer from the PC will be used to determine the correct characters to be printed. If the correct manufacturers printer driver is not installed on a PC (or similar device) then the PC will not be able to communicate with the printer. Printer drivers are often provided on a disc when the printer is purchased, but they are also downloadable from most manufacturer's websites. Some links to popular printer manufacturers are given below.
Use the link below then follow the manufacturers instructions.
Link to Download Printer Driver software
|Brother - Printer Drivers||http://welcome.solutions.brother.com/bsc/Public/CountryTop.aspx?reg=eu&c=gb&lang=en|
|HP - Printer Drivers||http://www8.hp.com/us/en/support-drivers.html|
|Panasonic - Printer Drivers||http://www.panasonic.co.uk/html/en_GB/Support/Downloads/220239/index.html|
|Samsung - Printer Drivers||http://www.samsung.com/uk/support/main/supportMain.do|
There are several causes of paper jams and they occur at different locations within a printer. Most are caused by problems within the paper tray or with the paper pick up roller assembly. However, they may also be caused by a faulty/broken toner cartridge or by a faulty or ageing fuser unit. Try the paper tray first as follows.
Switch off the machine and unplug from the mains. Pull out the paper tray completely and inspect both the paper (for tears, wrinkles etc) and the paper location guides. Ensure that the guides maintain the paper in the correct position within the tray. Check the paper pick up roller (if you can find it). There will be one, normally found at the front or rear of the machine, sitting just above the top/bottom edge of the paper. The roller may be worn or dirty. A temporary fix can sometimes be achieved by cleaning these rollers and the associated separation pad (a strip of rubber which prevents multiple sheet feeding) with a dry cloth dampened at one corner with soapy water. Then dry the roller thoroughly.
If it is not the paper tray at fault then try removing the toner cartridges or fuser and look for anything that may be obstructing the path of the paper in this area. Sometimes, a sticky label is the culprit because the previous user of the printer is now one or more sticky address labels missing. You could also try a new toner cartridge or new fuser unit if you have access to one. If after trying these methods the problem persists, then sorry but you need an engineer.